Frequently asked questions

Maison Vintique supplies the UK on-trade and independent wine trade, including restaurants, hotels, bars, wine merchants and selected hospitality businesses.

Trade accounts are subject to approval and a short verification process.

Our trade prices are reserved for approved customers and are not displayed publicly.
Once your account has been approved, simply sign in to view current trade pricing, availability and your account information.

We aim to review new trade applications promptly, usually within two working days, provided we have all the information required.
If we need anything further, we will contact you directly.

Orders can be submitted through your trade account or placed directly with the Maison Vintique team.
We personally confirm availability, pricing and delivery arrangements before your order is finalised.

No. Your basket acts as an order request rather than an automatic confirmation.
Once submitted, we check stock availability and your account details before confirming the order and issuing the relevant invoice or payment information.

Yes. Your trade account makes it easy to revisit wines you have previously ordered.
Availability can change between vintages and allocations, so we always recommend checking current stock before placing a repeat order.

Minimum quantities may vary depending on the wine, producer or delivery arrangement.
Where a wine is available by case, the relevant case size will be shown within the trade portal. Please contact us if you would like to discuss a mixed or introductory order.

Orders are normally supplied on a pro forma basis unless alternative credit terms have been agreed with Maison Vintique.
Once your order is confirmed, we will provide the relevant invoice and payment information.

Our wines are professionally stored in our 3PL (3rd Party Logistics) approved UK warehouse and released under the appropriate provisions for distribution.
This enables us to maintain careful control of stock, provenance, and onward distribution.

We arrange delivery once your order has been confirmed and payment or agreed account terms are in place.
Delivery timing and costs will depend on the destination and order size and will be confirmed with you before dispatch.

We supply trade customers across the UK.
Delivery schedules and charges vary by location, so we will confirm the most appropriate option when your order is placed.

Not always.
Many of the wines we represent are produced in limited quantities or allocated by vintage. Availability can therefore change throughout the year.
Your trade account will show the latest availability wherever possible.

Yes. Certain wines may be available in limited quantities or through customer allocation.
Where appropriate, we work directly with our customers to manage access fairly and help secure future vintages.

Yes.
We are happy to discuss samples and tastings with prospective and existing trade customers where appropriate. Please contact us with details of your business and the wines you are interested in.

Detailed product information is available through the trade portal, including tasting notes, vintage information, food pairing guidance and technical documentation where available.
If you require additional information for your wine list, purchasing team or sommelier, please contact us.

Absolutely.
We work closely with our trade partners and are happy to recommend wines based on your style, menu, price point and customer profile.
Our aim is to build lasting listings, not simply supply bottles.

Yes.
The Maison Vintique website and trade portal are available 24 hours a day, 7 days a week, giving approved trade customers convenient access whenever it suits them.
You can browse our collection, view trade pricing, check wine information and availability, access supporting documents and manage order requests at any time.
Our team remains available during normal business hours whenever you would prefer to speak with us directly.

Yes.
We like to support the businesses we work with and, where appropriate, can feature our trade partners across Maison Vintique’s social channels, including new listings, wine launches, events and selected collaborations.
If you are stocking one of our wines and would like us to help promote it, just let us know.

Absolutely.
We can provide bottle imagery, tasting notes, producer stories and technical information to help you introduce the wine to your customers.
Where appropriate, we are also happy to support launches through social media, tastings and collaborative content.

Yes.
We love highlighting the people and businesses behind great wine experiences. From new listings and food pairings to tastings and events, we are happy to feature selected trade partners across our social channels.
Tag Maison Vintique or speak to us directly if you would like to collaborate.